Warranty and Authenticity
For the purchase of a Kionii orginal jewel you will receive a warranty and authenticity card. We recommend to safely store the card as it guarantees the purchase date and authenticity of your jewels, covering manufacturing defects for 1 year worldwide. Please, email us at support@kionii.com with your unique reference at the back of your card with a photo of your jewellery piece.
If the card is lost or for any other issue, please contact us by email at support@kionii.com
What does your warranty cover?
The warranty applies to a Kionii original piece which has been purchased directly from Kionii and covers any material or manufacturing defects under normal use during the warranty period.
The warranty does not cover
✦ General wear and tear, improper handling or lack of care
✦ Scratches, broken glass or chips
✦ Damages caused by repairs, or adjustments carried out by a third party
✦ Lost or stolen goods or parts
The warranty period
The Warranty Period for a Kionii original jewellery piece is 1 year from the date of purchase.
Within the warranty period, if the item is proven to be defective in material or manufacturing under normal use, Kionii will provide a like for like replacement, at no charge- If your model is not available, an alternative of equal value or similar style will be provided.
Any replacement item will be covered under a new warranty period from the date of issue.
How to make a warranty claim
Please contact Kionii in the first instance to determine the problem and the most appropriate solution.
Please note, the warranty period is void if a valid proof of purchase is not provided.
Retail purchase
For any purchase not made directly from Kionii, the retailer should be contacted in the first instance.
Our Promise
We’re committed to quality here at Kionii, and that's why our original products come with full warranty cover to give you peace of mind on your purchase.