Delivery and Returns

We know that you're excited to receive your Kionii order and that you just can't wait for it.

We can't wait for you to get it either! 💃🏾

Rest assured that we're working hard to get your jewellery to you as quick as possible. 


Service

Delivery

(working days)

Delivery Costs

Free Above

UK 

Standard (48 tracked)

First Class (24 tracked)

 

2 - 5

1 - 2

 

£3.99

£5.99

 

£45 GBP

 

IRELAND

Standard Tracked

Express Delivery

 

5 - 10

1 - 3

 

 

£12.00

£25.00

 

€79 EUR

 

EUROPE

Standard Tracked

Express Delivery

 

5 - 10

1 - 3

 

 

£12.00

£25.00

 

€79 EUR

 

US

Standard Tracked

Express Delivery

 

5 - 16

2 - 7

 

 

£12.00

£25.00

 

$96 USD

 

 

CANADA

Standard Tracked

Express Delivery

 

5 - 20

5 - 7

 

 

£12.00

£25.00

 

$121 CAD

 

AUSTRALIA

Standard Tracked

Express Delivery

 

5 - 20

5 - 7

 

 

£12.00

£25.00

 

$124 AUD

 

 

REST OF THE WORLD

Standard Tracked

Express Delivery

 

5 - 20

5 - 7

 

 

£12.00

£25.00

 

£70 GBP

 

  

Please Note: These are estimated time frames for delivery.

**For information regarding COVID-19 click here

**For information regarding Brexit update click here 

 

How To Pay

We accept the following payment cards: Visa, Visa Debit, Solo, Maestro, MasterCard and American Express. 

Please note we do not store credit card details nor do we share customer details with any 3rd parties.

 

Tracking Orders

Standard orders are subject to a 2 - 3 day processing time (unless you have selected a nominated delivery service). Once your order has been dispatched, you will be sent an email which contains your tracking number. You can also track your order here.

 

Please add support@kionii.com to ensure that your tracking email does not go to your junk folder. Please ensure you provide your correct email address when placing the order; otherwise, this will prevent the confirmation and tracking email from reaching you.

 

If it has been more than 4 working days since you placed your order (please allow this timeframe during busy sale periods), check your junk/spam folder. Otherwise, contact us here with your full order name so we can help you.

 

 

Processing Time

Please be aware that processing time could take between 2 - 3 days. However, pre-orders or custom orders can take up to 30 days (UK orders) for international orders, please allow extra time, due to international shipping time frames. This is stated on the particular product/item. Items that are ordered with pre-order / custom items will be posted together in one package. 

 

 

Returns/Exchange Policy

No returns or exchanges.
All sales final.
Once an order is placed we do NOT cancel orders.
Please make sure you are using the correct payment method for your order.
This includes ALL homeware orders and jewellery orders.
We DO NOT accept jewellery back for refunds. This is due to sanitary reasons.

 

Shipping Policy

If your order has been shipped but our delivery partners have failed to deliver, your order could be lost in transit. If your tracking has been marked as delivered but you have not received your parcel your order could also be deemed as lost.

If you have not received your parcel you will need to contact our customer service team via email on support@kionii.com so we can look into this. If we suspect your parcel is in fact lost we will need to raise a claim with the courier service. Claims can take up to 30 days to process from the point of us recognising that the parcel is lost. Once the claim has been submitted this can take up to 30 days to conclude. During the claims process, we will be unable to resend your order or issue you a refund. Once a claim has been concluded we will only be able to take action based on the outcome of the claim. The outcome of the claim is a final decision and cannot be overridden.  

Regarding international orders, once your order has landed in your country Kionii does not take responsibility for post. You must take this up with your country's postal service. You can visit www.postoffice.com to continue your tracking progress. 

We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners. If your order is returned to us you will be refunded for the item total only (shipping costs are non-refundable). Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label. If you would like your item to be resent you will need to pay for re-delivery. If your order is personalised you will be responsible for re-delivery costs.