Delivery and Returns

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How To Pay

We accept the following payment cards: Visa, Visa Debit, Solo, Maestro, MasterCard and American Express. Please note we do not store credit card details nor do we share customer details with any 3rd parties.

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Tracking Orders

Standard orders are subject to a 2 - 3 day processing time (unless you have selected a nominated delivery service). Once your order has been dispatched you will be sent an email which contains your tracking number. You can also track your order here.

 

Please add orders@kionii.com to ensure that your tracking email does not go to your junk folder. Also ensure you provide your correct email address when placing the order, otherwise this will prevent the confirmation and tracking email from reaching you.

 

If it has been more than 4 working days since you placed your order (please allow this timeframe during busy sale periods), check your junk/spam folder. Otherwise contact us here with your full order name so we can help you.

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Processing Time

Please be aware that processing time could take between 2 - 3 days. However, pre-orders or custom orders can take up to 30 days. This is stated on the particular product/item. Items that are ordered with pre-order / custom items will be posted together in one package. 

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Delivery Prices

Orders are subject to 2-3 days processing time. After which the following delivery timeframes apply. Please note: Items are posted Monday's, Wednesday's and Friday's Deliveries do not take place on Sundays/Public Holidays.

**For information regarding COVID-19 click here)

UNITED KINGDOM
  • Orders over £45.00 (2 - 5 days): FREE
  • Standard Tracked Delivery (2 - 5 days): £3.99
  • First Class Signed Delivery (1 - 3 days): £5.99
  • Nominated Next Day£7.99
IRELAND
  • Tracked Delivery                       5 - 7 days           £12.00
EU
  • Tracked Delivery                       5 - 10 days         £12.00
  • Express Delivery                       1 - 3  days          £25.00
US
    • Tracked Delivery                        5 - 16 days        £12.00
    • Express Delivery                        2 - 7 days          £25.00
    CANADA
      • Delivery                                      5 - 20 days        £12.00
      • Express Delivery                        5 - 7 days          £25.00
       AUSTRALIA
      • Delivery                                     5 - 20 days         £12.00
      • Express Delivery                       5 - 7 days           £25.00
      REST OF THE WORLD   
      • Delivery                                     5 - 20 days          £12.00
      • Express Delivery                        5 - 7 days           £25.00

       

      Please Note: These are estimated time frames for delivery.

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      Returns/Exchange Policy

      • No returns or exchanges.
      • All sales final.
      • Once an order is placed we do NOT cancel orders.
      • Please make sure you are using the correct payment method for your order.
      • This includes ALL homeware orders and jewellery orders.
      • We DO NOT accept jewellery back for refunds. This is due to sanitary reasons.

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      Shipping Policy

      Kionii isn’t responsible for any lost or damaged items.
      If your tracking information states that your package was delivered and you have not received it, you must take this up with the Royal Mail. Kionii is not responsible for packages which state they have been delivered.
      Regarding International orders, once your order has landed in your country Kionii does not take responsibility for post. You must take this up with your country's postal service. You can visit www.postoffice.com to continue your tracking progress. 

      We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners. If your order is returned to us you will be refunded for the item total. Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label. If you would like your item to be resent you will need to pay for redelivery. If your order is personalised you will be responsible for redelivery costs. 

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