Kionii Foundation
The Kionii Foundation was founded in 2020 by Kionii Co-Founders, Rochella and Lizzie. Their mission is to use their creativity to help give back to social change initiatives and support the BLM movement. All proceeds from our Black Lives Matter necklace will be donated to our partner charities and non-profit organisations that seek to empower the Black community.
‘We believe jewellery is much more than an accessory; it’s self-expression and how we communicate with the world’, Lizzie Loves, Co-Founder of Kionii Foundation.
Please follow @kioniifoundation for regular updates and to find out how you can contribute 🖤
1. Introduction
The Order Protection Service is an optional add-on provided by Kionii to safeguard customer orders against loss or damage during transit. By selecting this service at checkout for £1.99 per order, customers agree to the terms outlined below.
2. What the Order Protection Covers
If the Order Protection Service is purchased, Kionii will:
• Replace the item(s) at no additional cost if lost in transit before delivery confirmation.
• Replace the item(s) at no additional cost if damaged during transit before delivery confirmation.
• Provide priority customer support for order-related issues.
3. What the Order Protection Does Not Cover
The Order Protection does not apply in the following situations:
• Orders marked as “Delivered” by the courier but claimed as undelivered.
• Incorrect or incomplete shipping details provided by the customer.
• Damage occurring after successful delivery.
• Items returned due to buyer’s remorse or change of mind.
4. Orders Without Order Protection
If a customer chooses not to purchase the Order Protection Service, Kionii will not be responsible for lost or damaged parcels once dispatched. In such cases, the customer must file a claim directly with the courier.
5. Claims Process
Customers who have purchased Order Protection and experience loss or damage must:
1. Contact Kionii within 7 days of the expected delivery date.
2. Provide relevant order details, including tracking information and proof of damage (if applicable).
3. Allow Kionii up to 5 business days to assess the claim and process a replacement.
6. General Terms
• Kionii reserves the right to deny a claim if fraudulent activity is suspected.
• The Order Protection Service fee (£1.99) is non-refundable once the order has been dispatched.
• This service applies to UK orders only, unless otherwise stated.
For any questions or support, please contact our customer service team at support@kionii.com